Look at any “millennial” market research and you'll see the word “authenticity” stand out. Authenticity in regards to transparency of business practices, being genuine in personal relationships, and having honest intentions.

But I don’t think authenticity is a new concept at all. One must wonder if millennials were simply born into a world where authenticity is on the decline — so much so that being authentic is almost a novel idea. Has anyone been following the presidential election? Need I say more?

It’s not just politics though. It’s being slammed with ads no matter where you turn, getting swindled on a business transaction, or feeling cheapened by the attitudes of people and organizations you thought you could trust. We started CodeRed not just to raise the bar and build better technology than any other vendor out there — but also to be that firm you could TRUST. Even within our small Cleveland hometown, there is a need to do better and a stronger need for trust, especially from one local business to another.

The Better Business Bureau understands this. And that’s why I'm proud to announce that CodeRed has gained BBB accreditation.

As part of becoming accredited, our firm adheres to the BBB Standards of Trust. Not only do we agree to follow these standards, but we follow a hefty amount of technology processes and cybersecurity practices to ensure data privacy, confidentiality, and security of our customers and co-workers.

1 - Build Trust

Establish and maintain a positive track record in the marketplace.

2 - Advertise Honestly 

Adhere to established standards of advertising and selling.

3 - Tell the Truth 

Honestly represent products and services, including clear and adequate disclosures of all material terms.

4 - Be Transparent 

Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

5 - Honor Promises

Abide by all written agreements and verbal representations.

6 - Be Responsive

Address marketplace disputes quickly, professionally, and in good faith.

7 - Safeguard Privacy

Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

8 - Embody Integrity

Approach all business dealings, marketplace transactions and commitments with integrity.

We at CodeRed make a strong effort to always be as transparent as possible through our proposals, documentation, policies, and communication; as safe as possible with state of the art cybersecurity practices that extend to every project and client we work with; and responsive and integrous in standing by our work.

It gives me great pleasure to be able to say this, as I believe this kind of ethic is not something you come across every day. Thanks to our hard working team and wonderful clients who continue to make it all possible!